Privacy Policy
We are committed to protecting your personal information and your right to privacy. This policy explains how we handle your data.
Summary: We collect only the personal information you voluntarily provide (name, email, phone, project details) to respond to enquiries and deliver our services. We do not sell your data to third parties. You have the right to request access, correction, or deletion of your data at any time.
Table of Contents
1. Who We Are
Optimum Web Solution ("we", "us", "our") is a digital agency registered and operating in Dhaka, Bangladesh. We provide web development, digital marketing, lead generation, design and branding, and software solutions to businesses globally. Our website is located at www.optimumwebsolution.com.
Data Controller Contact:
Email: contact@optimumwebsolution.com
Phone: +880 1903716765
Address: 47 DIT Ave, Dhaka 1000, Bangladesh
2. Information We Collect
We collect personal information in the following ways:
Information you provide directly:
- Name, email address, phone number, and company name submitted via our contact or quote request forms
- Project requirements, budget range, and messages submitted through our forms
- Email address submitted via our newsletter subscription form
- Communications sent to us by email, WhatsApp, or phone
Information collected automatically:
- IP address, browser type, operating system, and pages visited (via Google Analytics and server logs)
- Referral source, time spent on pages, and click behaviour (anonymised)
- Cookie data (see Section 5)
We do not collect sensitive personal data such as financial account details, national identity numbers, health data, or biometric information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide project quotes
- To deliver contracted services and manage your project
- To send project updates, invoices, and service-related communications
- To send our newsletter if you have subscribed (you may unsubscribe at any time)
- To improve our website, services, and user experience based on aggregated analytics data
- To comply with legal obligations
We will never use your information to send unsolicited marketing from third parties, sell your data, or engage in automated decision-making that significantly affects you.
4. How We Share Your Information
We do not sell, rent, or trade your personal information to any third party.
We may share your data only in the following limited circumstances:
- Service providers: Trusted tools we use to operate our business (e.g. Google Workspace for email, Google Analytics for website analytics, email marketing platforms for newsletters). These providers are contractually bound to protect your data.
- Legal requirements: If required by law, court order, or governmental authority in Bangladesh or applicable jurisdiction.
- Business transfer: If Optimum Web Solution is acquired or merged, client data may be transferred as part of that transaction with the same privacy protections.
5. Cookies & Tracking Technologies
Our website uses cookies — small text files stored in your browser — to enhance your experience and collect analytics data. The cookies we use include:
- Essential cookies: Required for the website to function correctly (session management, form security)
- Analytics cookies: Google Analytics (anonymised) to understand how visitors use our site so we can improve it
- Preference cookies: To remember your settings and preferences across visits
You can control cookie settings through your browser settings. Disabling certain cookies may limit some features of our website. We do not use cookies for advertising or cross-site tracking.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purpose for which it was collected:
- Enquiry and contact form data: retained for 2 years from initial contact
- Client project data: retained for 5 years from project completion for legal and accounting purposes
- Newsletter subscribers: retained until you unsubscribe
- Analytics data: retained in anonymised form indefinitely for business improvement purposes
7. Your Rights
You have the following rights regarding your personal data:
- Right to access: Request a copy of the personal data we hold about you
- Right to rectification: Request correction of inaccurate or incomplete data
- Right to erasure: Request deletion of your personal data (subject to legal retention requirements)
- Right to withdraw consent: Withdraw consent for marketing communications at any time by clicking "unsubscribe" or contacting us
- Right to data portability: Request your data in a machine-readable format
- Right to object: Object to processing of your data for marketing or analytics purposes
To exercise any of these rights, email us at contact@optimumwebsolution.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- SSL/TLS encryption for all data transmitted via our website (HTTPS)
- Access controls limiting data access to authorised team members only
- Secure password policies and two-factor authentication on internal systems
- Regular security reviews and updates
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. our clients' websites, Google Maps, social media platforms). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies separately.
10. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will update the "Last Updated" date at the top of this page. Material changes will be notified via a notice on our website homepage. Continued use of our website after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us:
- Email: contact@optimumwebsolution.com
- Phone / WhatsApp: +880 1903716765
- Address: 47 DIT Ave, Dhaka 1000, Bangladesh
We aim to respond to all privacy-related enquiries within 10 business days.